At clsmentor.com we value your satisfaction and strive to provide the best service possible. If you need to cancel an order, please review our cancellation policy outlined below.
- Cancellation Window
You have the option to cancel your order within 5 to 7 days of placing it. This window allows us to process your request efficiently and ensures that your experience with us is seamless.
- How to Cancel an Order
To cancel an order, please follow these steps:
- Contact Customer Service:
– Email: [your email address]
– Phone: [your phone number]
- Provide Order Details:
– Order Number
– Date of Purchase
– Name on the Order
- Confirmation:
– Our customer service team will confirm your cancellation request within 24-48 hours.
– If the cancellation is within the allowed window, you will receive a confirmation email.
- Refunds
– If your order is successfully canceled within the 5 to 7 day window, a full refund will be processed.
– Refunds will be credited to the original payment method used during purchase.
– Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
- Exceptions
– Orders that have already been shipped cannot be canceled. In such cases, please refer to our return policy.
– Customized or special order books may not be eligible for cancellation. Please contact customer service for more information.
- Contact Us
If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at [your contact information].
We appreciate your business and look forward to serving you!
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